On the Uber Transit YouTube channel, riders can find tutorials on several helpful topics:
UBER FAQs
What is Uber's mask policy?
As of April 19, 2022, riders and drivers will not have to wear masks when using Uber, unless required by local authorities. However, the CDC still recommends wearing a mask if you have certain personal risk factors and/or high transmission levels in your area.
How can a rider dispute an unknown charge from a trip?
Select profile picture at the top right > select "Help" > select "Account and Payment Options" > select "I have an unknown charge".
How do you ensure that my personal details stay private?
Uber uses technology to keep your phone number private, so neither drivers nor riders will see each other's numbers when communicating through the Uber app. Once a trip is completed, the app also protects rider information by concealing specific pickup and dropoff addresses in a driver's trip history.
What methods of payment does the Uber app accept?
Riders who request trips in the Uber app or online can use the following payment methods: credit cards, debit cards, Apple Pay, Android Pay, PayPal, Venmo, Commuter Benefit Cards, Uber Gift Cards, and Uber Cash.
If experience issues with the Uber app, who do I contact?
For issues related to the Uber app, you can report all issues in the app and/or you can contact Uber support directly at business-support@uber.com
What languages does the Uber app support?
The Uber app supports more than 100 languages, allowing riders and drivers to communicate using different languages through the in-app translation tool.