Passport is a shared ride system and other individuals may need to be scheduled on the same vehicle. It may be necessary to arrive to an appointment a little early or get picked up from a return a little later than requested. LeeTran will make every effort to offer a pick-up and drop-off time that is as close as possible to the times requested. 

Passengers may required to be ready up to one (1) hour before their drop-off (appointment) time. For longer, cross-county trips, you may be required to be ready up to 90 minutes before. Any travel originating outside the ADA service area may require you to be ready 120 minutes before your scheduled drop-off or appointment time.  The bus operator may arrive within thirty (30) minutes (pick up window) after your scheduled pick up time. Passengers may be dropped off up to thirty (30) minutes prior to their requested drop off (appointment) time. For the return trip, the operator may arrive up to thirty (30) minutes after your requested return pick-up time (pick up window). 

Passport is door-to-door transportation. Drivers are not permitted to lose sight of their vehicle or leave their vehicle unattended with passengers on board longer than 5 minutes. If a passenger pick-up location is an apartment building, adult care living facility, nursing home, medical facility, or other business location the passenger is required to meet the driver in the lobby of the first floor of the facility. The passengers are to be fully dressed and ready to board the vehicle. Drivers are not allowed to assist passengers in dressing. Drivers are not allowed to lift, carry or load passengers into their mobility devices (i.e., wheelchair, scooter, etc.). Passengers may board the vehicle either via lift, ramp or doorway. Drivers will assist riders when entering and leaving the vehicle. This includes offering a steady arm when walking, assisting in bringing the rider's wheelchair or other mobility devices to and from the main door, or if requested, assisting with unlocking and/or opening a main entrance door of the building or residence. Drivers are not allowed to enter residences or take wheelchairs up or down more than one step.

If the destination is in an office complex, hospital, or has a common lobby, drivers will leave the passenger in the lobby.

Passport drivers are required to announce themselves and wait for passengers five minutes after their arrival. If a passenger is not ready, the driver will then call dispatch to request permission to mark the trip as a no-show. If the trip is beginning at a residence, dispatch should then try to call the passenger. If the trip is beginning at a place other than a residence, the driver will attempt to locate the passenger. The driver will complete a No-Show door hanger notice and a notice will be mailed to the passenger. 

Rules

Smoking is prohibited on all ADA Passport vehicles. If such an occurrence happens, a hearing with the ADA Disciplinary Committee may be scheduled.

Exact fare must be paid when boarding. Drivers do not make change.

Eating and drinking are prohibited in all Passport vehicles.

No littering in the vehicles.

No music or sound-generating equipment are to be played aloud aboard the vehicle. Riders must use earphones or headphones when using these types of devices.

All passengers are required to wear seatbelts including shoulder belts for wheelchair clients.

Passport cannot make same-day changes to reservations.

Unscheduled stops are not allowed (for example, stopping at convenience stores for drinks, stopping at pharmacies for prescriptions, etc.). Drivers are only allowed to make stops at destinations listed on their manifests. Due to safety concerns, Passport may modify the exact pick-up or drop-off location.

Violent, disruptive or illegal behavior will not be tolerated. The passengers who are physically or verbally abusive to drivers or other passengers, or are otherwise disruptive, will be subject to disciplinary actions which may lead to suspension of service. If necessary, LeeTran staff will contact the appropriate law enforcement authorities to have a disruptive individual removed from the vehicle.

Service Animals may ride at no additional charge, but must be properly controlled. Service animals must remain at the owner’s feet or on the owner’s lap. A service animal cannot sit on a vehicle seat or obstruct aisles, doors and steps in order to facilitate safe boarding. Riders are responsible for the behavior and hygiene needs of the service animal. Service animals may be refused riding privileges if disruptive or violent.

Disciplinary Committee

On occasion, when there are transportation or passenger problems, a disciplinary committee will meet to review such matters. The disciplinary committee consists of representatives of Lee County Transit, Lee County's Office of Equal Opportunity, and two passengers of Passport. The disciplinary committee meets on a case-by-case basis, but may meet monthly if the need demands that it do so.