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​​Pam Keyes, Director

 

​important notices

NOTICE TO LEE COUNTY UTILITIES CUSTOMERS

Lee County Utilities will be temporarily converting its disinfectant process from chloramines to free chlorine residual from May 1st through May 29, 2017.

 

This is a routine measure that is common for water utilities using chloramines as its primary disinfectant.

 

Anyone who uses a kidney dialysis machine at home should contact his or her equipment supplier so the proper filtering equipment may be installed.

 

Tropical fish or aquatic animal owners should contact a local tropical fish store for appropriate pretreatment of water before adding water to tanks.

 

Customers may notice a temporary change in the taste, odor, and color of the water, which is not harmful.

 

Again, this is a routine measure to ensure our customers of clean, safe potable water.

 

Please feel free to contact our office during regular business hours at 239-533-8845, if you have any questions.

 

LCU Warns of Possible Scam

Fort Myers, FL, Feb. 15, 2017 – Lee County Utilities (LCU) has received reports of a person imitating an LCU employee who claims to be there to shut off their water for nonpayment. The person tells the customer if they pay, they will avoid having their water shut off at that time.

 

This is not authorized by LCU. Anyone who encounters this situation is encouraged to call the Lee County Sheriff's Office Fraud Alert Hotline at 239-258-3292.

 

LCU customers are notified in advance by mail for past due payments prior to field staff coming to the property to turn off water service. If you are approached by someone demanding payment and have not received prior notification, ask for their Lee County identification or call our Customer Service Center at 239-533-8845. LCU field staff will never ask for payments in the field.

 

To help identify LCU Meter Readers, they will be driving a white LCU vehicle and wearing the approved uniform.

 

Policy Change- Same Day Service

Lee County Utilities offers same-day service to turn on water if your documents to establish an account are received by 12:00 p.m. (The time due for same-day service was changed effective Feb. 1, 2017.)

 

Remittance Address for Payments

Lee County Utilities remittance address for mailed payments changed when we upgraded our billing system. Please be advised as of 10/31/16, payments will no longer be accepted at our prior remittance address in Tampa, FL.  

 

Please use the current remittance address of: 

                     LEE COUNTY UTILITIES

                     PO BOX 60045

                     PRESCOTT, AZ 86304-6045


Lee County Utilities is a division of the newly formed Department of Public Utilities, which also includes the Lee County Division of Solid Waste.

The LCU website provides convenient access to useful information, such as:

 

 

 

 

 

 

 

Contact

  • Customer Service Center
  • Phone: 239-533-8845
    Toll-free: 800-485-0214
    Fax: 239-485-8845
  • 7391 College Parkway
    Fort Myers, FL 33907
    View map
    Lobby 8:00 a.m.-5:00 p.m. Monday - Friday
  • utilities@leegov.com

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