​​Pam Keyes, Director

 

​important notices

Lee County Utilities lift stations and power outages

 

Fort Myers, FL, Sept. 21, 2017 – Lee County Utilities has lifted its request for residents to conserve water as it returns to normal operations. 

 

Lee County Utilities maintains over 600 lift stations throughout its collection system and power has been restored to most of them. More are regaining power daily. 

 

The system-wide Precautionary Boil Water Notice was lifted last week.  There may be isolated boil water notices due to normal operations. 

 

Lee County Utilities' Customer Service Department resuming normal operations

The Customer Service office located at 7391 College Parkway has reopened and is resuming normal operations starting on Monday, September 18th.  Our lobby hours are between 8:00 a.m. to 5:00 p.m., Monday through Friday.

Lee County Utilities lifts the precautionary boil water notice for all customers due to Hurricane Irma

Fort Myers, FL, Sept. 18, 2017 – Lee County Utilities lifted the precautionary boil water notice for all Lee County Utilities' customers. Lee County Utilities has begun its transition to normal operations, which means that isolated areas could be under a precautionary boil water notice. For more information regarding boil water notices, please call 239-533-8575.

 

Lee County Health Department Advisory:  Preventing Waterborne Illness

  • Basic hygiene is very important during this emergency period. Always wash your hands with soap and water.  Use only water that has been boiled or disinfected for washing hands before eating, after toilet use, after helping in cleanup activities and after handling items contaminated by floodwater or sewage.
  • Flood water may contain fecal matter from sewage systems, agricultural and industrial waste and septic tanks. If you have open cuts or sores exposed to the floodwater, keep them as clean as possible by washing them with soap and disinfected or boiled water.
  • Apply antibiotic cream to reduce the risk of infection. If a wound or sore develops redness, swelling or drainage, see a physician.
  • Do not allow children to play in floodwater. They can be exposed to water contaminated with fecal matter.
  • Do not allow children to play with toys that have been in floodwater until the toys have been disinfected. Use 1/4 cup of bleach in 1 gallon of water to disinfect toys and other items.

Utility bill estimations

Due to Hurricane Irma, Lee County Utilities may elect to provide you with an estimated monthly utility bill.  An estimated utility bill is based upon your past twelve months' average and/or based upon past usage during the same time the previous year. A customer must pay the bill whether it was based on an actual or estimated reading.  Actual readings will be provided the following month or until we are able to resume normal operations, so any estimated amounts will be adjusted (+/-) at that time. We apologize for any inconvenience this may cause.

 

Reclaimed Water

The Reclaimed Water Ordinance that will apply to all reclaimed water customers in a collective equitable way and transition from an agreement-based program to a permit-based program was passed by the County Commissioners on June 20, 2017. Reclaimed customers have been notified and will be receiving more information in the coming weeks. The Permit Application is now available online.

 

Policy Change- Same Day Service

Lee County Utilities offers same-day service to turn on water if your documents to establish an account are received by 12:00 p.m. (The time due for same-day service was changed effective Feb. 1, 2017.)

 


Lee County Utilities is a division of the newly formed Department of Public Utilities, which also includes the Lee County Division of Solid Waste.

The LCU website provides convenient access to useful information, such as:

 

 

 

 

 

 

 

Contact

  • Customer Service Center
  • Phone: 239-533-8845
    Toll-free: 800-485-0214
    Fax: 239-485-8845
  • 7391 College Parkway
    Fort Myers, FL 33907
    View map
    Lobby 8:00 a.m.-5:00 p.m. Monday - Friday
  • utilities@leegov.com
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