​​Pam Keyes, Director

 

   Lee County Utilities (LCU) is resuming collection of past-due bills and will resume water meter shut-offs if necessary beginning June 15, 2021. If you have applied for ERA funds and have a completed application in process, LCU will not be disconnecting your account for non-payment.

      If your account is past due and you believe that your water meter is in danger of being disconnected, please pay the amount due or call the Customer Services Center and advise us on the status of your account.  The Customer Service Center can be reached at 239-533-8845 or Toll-free 800-485-0214.  Business hours of operation are 8 a.m. to 4:30 p.m. 

      The most convenient way to pay your bill is via LCU’s customer portal.  Go to myutilities.leegov.com and create a profile so that you can make a one-time payment, schedule auto pay, or request an extension.  You can also make a payment by phone at 855-895-6939.  Additionally, you can work with LCU on a payment plan via the phone number below.

      Depending on your circumstances, the county encourages you to take advantage of the services offered by the United Way of Lee County. Dial 211 (or call 239-433-3900). Trained staff is on hand to help connect you with programs for which you may be eligible. The United Way may also refer you to the Lee County Human and Veteran Services, which also has programs to assist with utility payments.  

      Please reach out to LCU today to avoid disruption of your service.  Contact us by phone at 239-533-8845 or email at utilities@leegov.com


Emergency Rental Assistance (ERA) Program

Lee County will pay up to six months of past due rent and utilities and three months of prospective payments for qualified households, plus ongoing payment of future rent as permitted. However, rental assistance cannot exceed a total of 12 months for each qualified household. The total months include past due, current due, and prospective payments.

Applications will open at 8 a.m. on Monday, March 1, 2021.

http://www.leeflcares.com/          


What are the Lee County Utilities Customer Service hours of operation?

  • Call Center is active 8:00 am-4:30 pm, Monday through Friday
  • Drive-thru window is open 8:00 am-4:00 pm
  • A drop-box is on-site at the front door and another accessible via the drive-thru for payments by check.
  • A drop-box is also available at the Lee County Community Development/Public Works Center located at 1500 Monroe Street, Fort Myers (near the Eastern entrance on Monroe Street)

What are the bill payment options?

  • Pay online or sign up for autopay: myutilities.leegov.com
  • Pay by phone: (855) 895-6939
  • Use Customer Service Center drive-thru or drop-box
  • Mail payment to: Lee County Utilities, P.O. Box 60045, Prescott, AZ, 86304-6045

Need to Start New Service?

  • Complete or download the application on our website
  • Download the LCU Service Request App from your App Store
  • Pick-up an application in the drive-thru
  • Email application and documents to: utilities@leegov.com
  • Mail application and documents to: Lee County Utilities, 7391 College Parkway, Fort Myers, FL 33907
  • Fax application and documents to 239-485-8845

  


important notices


ALL SERVICES AVAILABLE ON LINE

New customers, open an account here.

 

Current customers, go to: myutilities.leegov.com 

  • Make a one-time payment
  • Manage your account
  • Set up AutoPay
  • Select paperless billing
  • Check your payment history
  • Schedule future payments
  • Review your water usage
  • Subscribe to notifications
  • Make inquires
  • Transfer service
  • Discontinue service
  • Frequently Asked Questions


2020 EARLE B. PHELPS AWARD

The Lee County Utilities Fiesta Village and Pine Island Water Reclamation Facilities have received the 2020 Earle B. Phelps Award. The Florida Water Environment Association gives the Earle B. Phelps Award annually to recognize wastewater treatment facilities for outstanding performance and that have maintained the highest removal of major pollution-causing constituents prior to discharging, treated effluent to receiving waters.



The LCU website provides convenient access to useful information, such as:

Contact

  • Customer Service Center
  • Phone: 239-533-8845
    Toll-free: 800-485-0214
    Fax: 239-485-8845

8:00 a.m. to 4:30 p.m.

  • Emergency Service:

      239-533-8700

  • 7391 College Parkway
    Fort Myers, FL 33907
    View map

Drive-thru:

8:00 a.m. - 4:00 p.m.

Monday - Friday

(except holidays)

Drop Box:

Available 24 hours a day

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