1. What information will be needed to create an online account?
- Utilities Account Number and billing address zip code as shown on your bill.
2. What are the benefits of creating an online profile?
- Monitor Billing and Consumption
- Set up Auto Pay or schedule payments
- Service Requests
- After a profile is created, Lee County Utilities mobile app can also be downloaded from either the App Store or Google Play Store.
3. How do I create a profile?
- Step 1) Go to www.leegov.com/utilities Click on "Existing Customer Login". At the Customer Self Service Center home page. Click on Sign Up. Enter customer account number, name and mailing address zip code.
- Step 2) Create User ID and Password.
4. Does a profile have to be created to make an online payment?
- No, a payment can be made from the Customer Self Service Center home page. Click on "Make A Payment".
1. What payment options are available?
a. Payments can be made through our automated voice system with a checking account, credit card, or debit card by calling 855-895-6939.
b. Payments through the LCU Pay App on a smart device.
c. Check and Money Order payments can be mailed to:
Lee County Utilities
P.O. Box 37779
Boone, IA 50037-0779
d. Lee County Utilities Customer Service Center at 7391 College Parkway to pay by cash, money order, check, credit card or debit card during normal business hours. A check or money order payment can also be dropped in the 24-hour drop box also located at 7391 College Parkway.
2. How do I sign up for electronic billing?
- On the Account Summary page under "Billing & Usage" click 'Paperless Billing' select the option labeled 'Paperless Billing with Email Notification' then click submit.
3. How do I sign up to receive email notifications for my bill?
- From the Customer Self-Service Center Account Summary page, click on Update My Info. On the left hand side of the page, choose Manage Notifications. On the row that reads 'When a new bill is ready' select the box under 'Email' then click Update.
4. Can I establish regularly scheduled payments?
- Yes. From the Customer Self-Service Center Account Summary page, click on Payments. On the left-hand side of the page, choose Auto Pay.
5. How can I view historical bills?
- From the Customer Self-Service Center Account Summary page, click on Billing & Usage. On the left-hand side of the page, then click on Billing & Usage History. Click on the bill date.
- What if I forget my User ID or Password?
- User ID: User ID information will be sent to the email address on file with LCU from the Customer Self Service Center home page. Click on "Forgot Your User ID".
- Password: A password reset link will be sent to the email address on file with LCU from the Customer Self Service Center home page. Click on "Forgot Your Password."
- How do I change account information, e-mail address, or password?
- This can be done by signing on to the LCU Customer Self Service Center on the "Update My Info" tab.
- How do I change bank account information?
- Bank account information can be changed by going to the "Payments" tab by clicking on the "Manage Payment Profiles" hyperlink.
For more information please contact LCU at 239-533-8845 or email us at firstname.lastname@example.org.