Registration/Enrollment

1. What information will be needed to create an online account?
• Utilities Account Number and billing address zip code as shown on your bill.
2. What are the benefits of creating an online profile?
• Monitor Billing and Consumption
• Set up Auto Pay or schedule payments
• Service Requests
• After a profile is created, Lee County Utilities mobile app can also be downloaded from either the App Store or Google Play Store.
3. How do I create a profile?
1. Go to www.leegov.com/utilities Click on "Existing Customer Login".  At the Customer Self Service Center home page. Click on Sign Up. Enter customer account number, name and mailing address zip code.
2. Create User ID and Password.
   
4. Does a profile have to be created to make an online payment?
• No, a payment can be made from the Customer Self Service Center home page. Click on "Make A Payment".

Payments

1. What payment options are available?
• Payments can be made through our automated voice system with a checking account, credit card, or debit card by calling 855-895-6939.
• Payments through the LCU MyUtilities app on a smart device.
  
• Lee County Utilities Customer Service Center at 7391 College Parkway to pay by cash, money order, check, credit card or debit card during normal business hours. A check or money order payment can also be dropped in the 24-hour drop box also located at 7391 College Parkway.
  
• Check and Money Order payments can be mailed to: 

• Lee County Utilities, P.O. Box 37779, Boone, IA 50037-0779

2. How do I sign up for electronic billing?
• On the Account Summary page under "Billing & Usage" click 'Paperless Billing' select the option labeled 'Paperless Billing with Email Notification' then click submit.
3. How do I sign up to receive email notifications for my bill?
• From the Customer Self-Service Center Account Summary page, click on Update My Info. On the left hand side of the page, choose Manage Notifications. On the row that reads 'When a new bill is ready' select the box under 'Email' then click Update.
4. Can I establish regularly scheduled payments?
• Yes. From the Customer Self-Service Center Account Summary page, click on Payments. On the left-hand side of the page, choose Auto Pay.
5. How can I view historical bills?
• From the Customer Self-Service Center Account Summary page, click on Billing & Usage. On the left-hand side of the page, then click on Billing & Usage History. Click on the bill date.

Personal Information

1. What if I forget my User ID or Password?
• User ID: User ID information will be sent to the email address on file with LCU from the Customer Self Service Center home page. Click on "Forgot Your User ID".
• Password: A password reset link will be sent to the email address on file with LCU from the Customer Self Service Center home page. Click on "Forgot Your Password."
2. How do I change account information, e-mail address, or password?
• This can be done by signing on to the LCU Customer Self Service Center on the "Update My Info" tab.
3. How do I change bank account information?
• Bank account information can be changed by going to the "Payments" tab by clicking on the "Manage Payment Profiles" hyperlink.

For more information please contact LCU at 239-533-8845 or email us at utilities@leegov.com.