​​Pam Keyes, Director

Covid-19 Service Updates

The health and safety of our community members are of the utmost importance to Lee County Government. All service updates are made in alignment with the State Department of Health and the Centers for Disease Control's recommendation for social distancing.

  • In the event that you have been financially impacted by the Covid-19 pandemic, funds are available through the Coronavirus Aid, Relief, and Economic Security (CARES) Act federal stimulus package.  You may be eligible for up to $1,000 per household per round for current and past due utility bills.  The LEE CARES Utilities Assistance Program will begin accepting applications at 8 a.m. October 19, 2020. You can apply online by visiting leeflcares.com, or call 239-533-CARE(2273) during normal business hours for assistance.

Utilities Covid-19 FAQ

Is Lee County Utilities Customer Service Open?

The Customer Service Lobby located at 7391 College Parkway is closed to the public.

  • Call Center is active 8:00 am-4:30 pm, Monday through Friday
  • Drive-thru window is open 8:00 am-4:30 pm
  • A drop-box is on-site at the front door and another accessible via the drive-thru for payments by check.
  • A drop-box is also available at the Lee County Community Development/Public Works Center located at 1500 Monroe Street, Fort Myers (near the Eastern entrance on Monroe Street)

Bill Payment Options

  • Pay online or sign up for autopay: myutilities.leegov.com
  • Pay by phone: (855) 895-6939
  • Use Customer Service Center drive-thru or drop-box
  • Mail payment to: Lee County Utilities, P.O. Box 60045, Prescott, AZ, 86304-6045

Need to Start New Service?

  • Complete or download the application on our website
  • Download the LCU Service Request App from your App Store
  • Pick-up an application in the drive-thru
  • Email application and documents to: utilities@leegov.com
  • Mail application and documents to: Lee County Utilities, 7391 College Parkway, Fort Myers, FL 33907
  • Fax application and documents to 239-485-8845

Are you Disconnected or Paying on your Due date?

Is my Tap Water Safe to Drink?

  • Yes, LCU tap water is safe to drink. According to the CDC, the COVID-19 virus has not been detected in drinking water.

Are there any concerns as to the wastewater (sewer) service I receive? 

  • Please flush only biodegradable material down the toilet.
  • Throw all non-toilet paper products, such as baby wipes, sanitizer wipes or similar disposable materials in the trash.
  • Flushing non-biodegradable material can clog the plumbing and utility collection system pipes and lift station pumps.

Do you need assistance with your payment?

  • in addition to the LEE CARES program, assistance with past due rent, mortgage or utilities may be provided if you have a qualifying unexpected, temporary loss of income due to domestic violence, loss of job, reduced work hours or a medical crisis.  Fill out an application online

Please visit the CDC website for more information.



important notices



New customers, open an account here.


Current customers, go to: myutilities.leegov.com 

  • Make a one-time payment
  • Manage your account
  • Set up AutoPay
  • Select paperless billing
  • Check your payment history
  • Schedule future payments
  • Review your water usage
  • Subscribe to notifications
  • Make inquires
  • Transfer service
  • Discontinue service
  • Frequently Asked Questions


The Lee County Utilities Fiesta Village and Pine Island Water Reclamation Facilities have received the 2020 Earle B. Phelps Award. The Florida Water Environment Association gives the Earle B. Phelps Award annually to recognize wastewater treatment facilities for outstanding performance and that have maintained the highest removal of major pollution-causing constituents prior to discharging, treated effluent to receiving waters.

Lee County Utilities is a division of the newly formed Department of Public Utilities, which also includes the Lee County Division of Solid Waste.

The LCU website provides convenient access to useful information, such as:


  • Customer Service Center
  • Phone: 239-533-8845
    Toll-free: 800-485-0214
    Fax: 239-485-8845

8:00 a.m. to 4:30 p.m.

  • Emergency Service:


  • 7391 College Parkway
    Fort Myers, FL 33907
    View map


Closed due to COVID-19


8:00 a.m. - 4:30 p.m.

Monday - Friday

(except holidays)


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