LCU URGES CUSTOMERS TO USE CAUTION
Lee County Utilities (LCU) is aware of the confusion that is
caused by "spoofing".
Spoofing is a deceptive call or e-mail where the recipient is misled by a phony
caller ID or a fake sender e-mail address. Spoofing can be used for
pranks or as a scam for money. If you receive a suspicious call regarding
your service, especially at night or on a weekend, report it to LCU at
239-533-8845 during normal business hours. If you receive any
correspondence that a payment is due, online payments should only be made via our
Customer Self-Service Center or through
our Mobile App. If you are asked to make an
online payment in any other way, it is likely a scam that may result in late
fees or disconnection for non-payment. Additionally, LCU will not call
residential customers to solicit a payment by telephone. Customers can
make a telephonic payment at any time utilizing an automated IVR (Interactive
Voice Response) system by dialing 1-855-895-6939. LCU also allows for
customers to make payments by US Mail, in person or through our 24-hour payment
drop-box at 7391 College Parkway.
If you have any further questions, please check the LCU web site or call our Customer Service Center at
LCU Hours of Operation
Effective March 1, 2019, the Lee County Utilities' (LCU) Customer Service Center lobby hours of operation are 8:30 a.m. to 4:00 p.m., Monday through Friday, excluding holidays. Customers will be able to contact LCU through its call center from 8:00 a.m. to 4:30 p.m. We also offer many self-service options on our website and mobile apps. Our self-service options are making it easier for customers to pay their bill, open new accounts, and enter service requests.
Self-service options provided by LCU, available 24 hours a day:
- Online web portal: To register your account, click here.
- Automatic ACH Monthly Payments using checking or savings account. For more information click here.
- LCU Pay mobile app allows you to manage your account and make payments using your smartphone or tablet. For more information click here.
- Pay-by-phone: 855-895-6939
- LCU Service Request mobile app allows you to establish utility services and other service requests using your smartphone or tablet. For more information click here.
Please be aware of a recent change at Lee County Utilities. To ensure continuity of service for all customers, the utility is changing its practice to meet industry standards. Effective May 1, 2019, all seasonal residents requesting a temporary disconnection of service will have monthly base charges assessed for each service. Base charges cover the fixed expenses associated with the operations and maintenance costs for providing water and wastewater services.
If you have any questions, please refer to the Lee County Utilities Customer Service Operations Manual approved by the Lee County Board of County Commissioners April 16, 2019, located at http://www.leegov.com/utilities/customer-resource-center.