NOTICE TO LEE COUNTY UTILITIES CUSTOMERS
Lee County Utilities will be temporarily converting its disinfectant process from chloramines to free chlorine residual from May 1st through May 29, 2017.
This is a routine measure that is common for water utilities using chloramines as its primary disinfectant.
Anyone who uses a kidney dialysis machine at home should contact his or her equipment supplier so the proper filtering equipment may be installed.
Tropical fish or aquatic animal owners should contact a local tropical fish store for appropriate pretreatment of water before adding water to tanks.
Customers may notice a temporary change in the taste, odor, and color of the water, which is not harmful.
Again, this is a routine measure to ensure our customers of clean, safe potable water.
Please feel free to contact our office during regular business hours at 239-533-8845, if you have any questions.
LCU Warns of Possible Scam
Fort Myers, FL, Feb. 15, 2017 – Lee County Utilities (LCU) has received reports of a person imitating an LCU employee who claims to be there to shut off their water for nonpayment. The person tells the customer if they pay, they will avoid having their water shut off at that time.
This is not authorized by LCU. Anyone who encounters this situation is encouraged to call the Lee County Sheriff's Office Fraud Alert Hotline at
LCU customers are notified in advance by mail for past due payments prior to field staff coming to the property to turn off water service. If you are approached by someone demanding payment and have not received prior notification, ask for their Lee County identification or call our Customer Service Center at
239-533-8845. LCU field staff will never ask for payments in the field.
To help identify LCU Meter Readers, they will be
driving a white LCU vehicle and
wearing the approved uniform.
Policy Change- Same Day Service
Lee County Utilities offers same-day service to turn on water if your documents to establish an account are
12:00 p.m. (The time due for same-day service was changed effective Feb. 1, 2017.)
Remittance Address for Payments
Lee County Utilities remittance address for mailed payments changed when we upgraded our billing system. Please be advised as of 10/31/16, payments will no longer be accepted at our prior remittance address in Tampa, FL.
Please use the current remittance address of:
LEE COUNTY UTILITIES
PO BOX 60045
PRESCOTT, AZ 86304-6045