​​Pam Keyes, Director

Covid-19 Service Updates

The health and safety of our community members are of the utmost importance to Lee County Government. All service updates are made in alignment with the State Department of Health and the Centers for Disease Control's recommendation for social distancing.

Emergency Rental Assistance Program

Lee County will pay up to six months of past due rent and utilities and three months of prospective payments for qualified households, plus ongoing payment of future rent as permitted. However, rental assistance cannot exceed a total of 12 months for each qualified household. The total months include past due, current due, and prospective payments.

Applications will open at 8 a.m. on Monday, March 1, 2021.

http://www.leeflcares.com/          

Utilities Covid-19 FAQ

Is Lee County Utilities Customer Service Open?

  The Customer Service Lobby located at 7391 College Parkway is closed to the public.

  • Call Center is active 8:00 am-4:30 pm, Monday through Friday
  • Drive-thru window is open 8:00 am-4:00 pm
  • A drop-box is on-site at the front door and another accessible via the drive-thru for payments by check.
  • A drop-box is also available at the Lee County Community Development/Public Works Center located at 1500 Monroe Street, Fort Myers (near the Eastern entrance on Monroe Street)

Bill Payment Options

  • Pay online or sign up for autopay: myutilities.leegov.com
  • Pay by phone: (855) 895-6939
  • Use Customer Service Center drive-thru or drop-box
  • Mail payment to: Lee County Utilities, P.O. Box 60045, Prescott, AZ, 86304-6045

Need to Start New Service?

  • Complete or download the application on our website
  • Download the LCU Service Request App from your App Store
  • Pick-up an application in the drive-thru
  • Email application and documents to: utilities@leegov.com
  • Mail application and documents to: Lee County Utilities, 7391 College Parkway, Fort Myers, FL 33907
  • Fax application and documents to 239-485-8845

Are you Disconnected or Paying on your Due date?

Is my Tap Water Safe to Drink?

  • Yes, LCU tap water is safe to drink. According to the CDC, the COVID-19 virus has not been detected in drinking water.

Are there any concerns as to the wastewater (sewer) service I receive? 

  • Please flush only biodegradable material down the toilet.
  • Throw all non-toilet paper products, such as baby wipes, sanitizer wipes or similar disposable materials in the trash.
  • Flushing non-biodegradable material can clog the plumbing and utility collection system pipes and lift station pumps.

Please visit the CDC website for more information.


 

 


important notices

ALL SERVICES AVAILABLE ON LINE

New customers, open an account here.

 

Current customers, go to: myutilities.leegov.com 

  • Make a one-time payment
  • Manage your account
  • Set up AutoPay
  • Select paperless billing
  • Check your payment history
  • Schedule future payments
  • Review your water usage
  • Subscribe to notifications
  • Make inquires
  • Transfer service
  • Discontinue service
  • Frequently Asked Questions


NOTICE TO LEE COUNTY UTILITIES CUSTOMERS

Lee County Utilities will be temporarily converting its disinfectant process from chloramines to free chlorine residual from May 3 through May 24, 2021.

This is a routine measure that is typical for water utilities using chloramines as its primary disinfectant.

Anyone who uses a kidney dialysis machine at home should contact his or her equipment supplier so the proper filtering equipment may be installed.

Tropical fish or aquatic animal owners should contact a local tropical fish store for appropriate pretreatment of water before adding water to tanks.

Customers may notice a temporary change in the taste, odor, and color of the water, which is not harmful.

Again, this is a routine measure to ensure our customers of clean, safe potable water.

Please feel free to contact our office during regular business hours, 8am to 4:30pm at 239-533-8845, if you have any questions.


 

2020 EARLE B. PHELPS AWARD

The Lee County Utilities Fiesta Village and Pine Island Water Reclamation Facilities have received the 2020 Earle B. Phelps Award. The Florida Water Environment Association gives the Earle B. Phelps Award annually to recognize wastewater treatment facilities for outstanding performance and that have maintained the highest removal of major pollution-causing constituents prior to discharging, treated effluent to receiving waters.



The LCU website provides convenient access to useful information, such as:

Contact

  • Customer Service Center
  • Phone: 239-533-8845
    Toll-free: 800-485-0214
    Fax: 239-485-8845

8:00 a.m. to 4:30 p.m.

  • Emergency Service:

      239-533-8700

  • 7391 College Parkway
    Fort Myers, FL 33907
    View map

Lobby:

Closed due to COVID-19

Drive-thru:

8:00 a.m. - 4:00 p.m.

Monday - Friday

(except holidays)

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