​​Pam Keyes, Director

​Covid-19 Service Updates

The health and safety of our community members are of the utmost importance to Lee County Government. All service updates are made in alignment with the State Department of Health and the Centers for Disease Control's recommendation for social distancing.

Utilities Covid-19 FAQ

Is Lee County Utilities Customer Service Open?

The Customer Service Lobby located at 7391 College Parkway is closed to the public beginning Wednesday, March 18, 2020.

  • Call Center is active 8:00 am-4:30 pm, Monday through Friday
  • Drive-thru window is open 8:00 am-4:30 pm
  • A drop-box is on-site at the front door and another accessible via the drive-thru for payments by check.
  • A drop-box is also available at the Lee County Community Development/Public Works Center located at 1500 Monroe Street, Fort Myers (near the Eastern entrance on Monroe Street)

Bill Payment Options

  • Pay online or sign up for autopay: myutilities.leegov.com
  • Pay by phone: (855) 895-6939
  • Use Customer Service Center drop-box
  • Mail payment to: Lee County Utilities, P.O. Box 60045, Prescott, AZ, 86304-6045

Need to Start New Service?

  • Download the LCU Service Request App from your App Store
  • Download the application on our website 
  • Email to: utilities@leegov.com
  • Or, Mail to: Lee County Utilities, 7391 College Parkway, Fort Myers, FL 33907

Are you Disconnected or Paying on your Due date?

Is my Tap Water Safe to Drink?

  • Yes, LCU tap water is safe to drink. According to the CDC, the COVID-19 virus has not been detected in drinking water.

Are there any concerns as to the wastewater (sewer) service I receive? 

  • Please flush only biodegradable material down the toilet.
  • Throw all non-toilet paper products, such as baby wipes, sanitizer wipes or similar disposable materials in the trash.
  • Flushing non-biodegradable material can clog the plumbing and utility collection system pipes and lift station pumps.


Please visit the CDC website for more information.


 


important notices

ALL SERVICES AVAILABLE ON LINE

New customers, open an account here.

 

Current customers, go to: myutilities.leegov.com 

  • Make a one-time payment
  • Manage your account
  • Set up AutoPay
  • Select paperless billing
  • Check your payment history
  • Schedule future payments
  • Review your water usage
  • Subscribe to notifications
  • Make inquires
  • Transfer service
  • Discontinue service
  • Frequently Asked Questions


NOTICE TO LEE COUNTY UTILITIES CUSTOMERS

Lee County Utilities will be temporarily converting its disinfectant process from chloramines to free chlorine residual from May 1 through May 21, 2020. 

This is a routine measure that is typical for water utilities using chloramines as its primary disinfectant. 

Anyone who uses a kidney dialysis machine at home should contact his or her equipment supplier so the proper filtering equipment may be installed. 

Tropical fish or aquatic animal owners should contact a local tropical fish store for appropriate pretreatment of water before adding water to tanks. 

Customers may notice a temporary change in the taste, odor, and color of the water, which is not harmful. 

Again, this is a routine measure to ensure our customers of clean, safe potable water. 

Please feel free to contact our office during regular business hours, 8am to 4:30pm at 239-533-8845, if you have any questions.


Mail Instert Front

Mail Instert Back

LCU URGES CUSTOMERS TO USE CAUTION

Lee County Utilities (LCU) is aware of the confusion that is caused by "spoofing".  Spoofing is a deceptive call or e-mail where the recipient is misled by a phony caller ID or a fake sender e-mail address.  Spoofing can be used for pranks or as a scam for money.  If you receive a suspicious call regarding your service, especially at night or on a weekend, report it to LCU at 239-533-8845 during normal business hours.  If you receive any correspondence that a payment is due, online payments should only be made via our Customer Self-Service Center or through our Mobile App.  If you are asked to make an online payment in any other way, it is likely a scam that may result in late fees or disconnection for non-payment.  Customers can make a telephonic payment at any time utilizing an automated IVR (Interactive Voice Response) system by dialing 1-855-895-6939.  LCU also allows for customers to make payments by US Mail, in person or through our 24-hour payment drop-box at 7391 College Parkway.

If you have any further questions, please check the LCU web site or call our Customer Service Center at 239-533-8845.



Lee County Utilities is a division of the newly formed Department of Public Utilities, which also includes the Lee County Division of Solid Waste.

The LCU website provides convenient access to useful information, such as:

Contact

  • Customer Service Center
  • Phone: 239-533-8845
    Toll-free: 800-485-0214
    Fax: 239-485-8845

8:00 a.m. to 4:30 p.m.

  • Emergency Service:

      239-533-8700

  • 7391 College Parkway
    Fort Myers, FL 33907
    View map
    Lobby 8:30 a.m.-4:00 p.m.

Monday - Friday

(except holidays)

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