Lee County Transit's Americans with Disabilities Act (ADA) paratransit service, called Passport, is offered in strict accordance with the ADA Act of 1990.
Passport is a shared ride, advanced reservation, origin-to-destination service for persons with disabilities who are unable to use the regular fixed-route public transit service because of their disability. Passport is designed to meet the Americans with Disabilities Act service criteria established by the federal government.
Service Rules
Service is provided only to individuals found eligible, and is operated by LeeTran under the following ADA guidelines:
- Service is only provided in areas where LeeTran fixed route buses operate. Passport vehicles can only make pick-ups and drop-offs at places that are within three-quarters of a mile of a LeeTran bus route.
- Service is provided only during the hours and days when fixed route service in that area operates.
- Rides must be reserved at least one day (or up to one week) in advance.
- Passport fares are twice the cost of a full fare on a fixed route bus.
- Service is provided for all types of trips.
For inquiries, please call the LeeTran Passport Office at 239-533-0300 between 8 a.m. and 5 p.m. Monday through Friday or email Passportinfo@leegov.com.
How to Apply
For additional information and to begin the application process, please call the LeeTran Passport Office at 239-533-0300 between 8 a.m. and 5 p.m. Monday through Friday.
Passport Fare
Eligible passengers pay a fare of $3 per trip. The fare is subject to change, but it may not be more than twice the fare that would be charged to an individual paying full fare (without regard to discounts) for a trip of similar length, at a similar time of day, on Lee County Transit's fixed route system.
ADA regulations 49 CFR, Part 37, Section 37.131 allow transit agencies to charge a higher fare to a social service or other organization for agency trips.
Passport passengers may have other riders accompany them, and they will pay the same fare. The only exception is for a Personal Care Attendant (PCA). A PCA is defined as an individual who is medically necessary to aid an ADA passenger. PCAs do not have to pay a fare to ride Passport.
Passport credits may be purchased in advance by calling 239-533-0300, or by visiting the Passport Office between 8 a.m. and 5 p.m., Monday through Friday. Ride credits and ride reservations may also be managed through the Passport app. Fares may also be paid to the driver in exact change. Drivers are not permitted to make change.
Cancellations
It is very important that you call well in advance, and no later than two hours before the trip if you find it necessary to cancel. This will prevent a vehicle from being assigned to pick you up. Trips canceled with less than two hours notice will be considered a No Show.
No Show
A vehicle arrives within the prescribed pickup time and the passenger does not go, or fails to respond within five minutes of the vehicle's arrival time.
Frequency of trips along with the number of missed trips will be used to determine a no-show percentage rate. This no-show percentage rate will be compared to the Passport system-wide no-show rate to identify a pattern of excessive no-shows.
At the end of the month, those passengers who have been recorded as having two (2) or more No-Shows will be reviewed to identify the passenger's trip and No-show history as well as their frequency of travel. Each No-show will be verified to determine the circumstances of the missed trip.
Passengers will be subject to suspension under the following conditions:
- Schedule 10 or more trips within a calendar month and have no-shows or late cancellations totaling 10% of their trips; or
- Schedule less than 10 trips within a calendar month and have no-shows or late cancellations totaling 30% of their trips.
The formula for determining the average No-Show rate is:
No-Shows / Total trips per month = Average No-Show rate for the month
Passengers should always make every effort to cancel trips that are no longer needed. Circumstances that occur for reason beyond the control of the passengers that result in a late cancellation/no-show will not be counted against their missed trips.
For additional information, please contact the Passport Office at 239-533-0300.
Community Transportation Coordinator (CTC)
LeeTran is the designated Community Transportation Coordinator (CTC),
under Florida Statute F.S. 427, for Lee County. As the CTC, LeeTran administers
transportation through the Florida Commission for the Transportation
Disadvantaged program. The decision for LeeTran to become the designated CTC
came in the wake of Good Wheels closing its doors in late February.
Individuals who are unable to provide for their own transportation due
to age, disability or income may be eligible for Transportation Disadvantaged
service. Please contact LeeTran to determine eligibility, applicable
fees, or to make a reservation at 239-533-0300. For general information,
complaints or problems that are not resolved to your satisfaction, you may
contact the Florida Commission for the Transportation Disadvantaged at
800-983-2435. You will receive a response within seven business days. LeeTran is not the Medicaid Transportation Provider for Lee
County. Medicaid clients may receive their Medicaid transportation through
a local Florida Managed Medical Assistance Provider (MMA), depending on
Medicaid program criteria. Medicaid clients must call the Medicaid
Enrollment Help Line for information regarding MMA enrollment, benefits, and
Medicaid medical transportation at 800-226-6735.
