Hurricane Tips

The information below is intended to help customers prepare for and recover from a hurricane to minimize the impact. Click on the expandable sections to learn more on recommended actions before and after the storm.

For additional links and resources - including tracking the storm, evacuation zone and more, click here.

Click on the expandable sections below for more information.

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Before the Hurricane

Water system preparations

Locate and Test Your Emergency Water Shut-Off Valve: 
Ensure your residence’s shut-off valve is accessible and operational by clearing any shrubbery or obstructions. If it is not working, arrange for repairs or replacement.
  • Turn Off the Water Supply Before Evacuating: If you leave before the storm, shutting off your home’s water supply can help prevent potential water damage from burst pipes.
  • Follow Manufacturer Guidelines for Your Hot Water Heater: If you turn off your water supply, be sure to follow the manufacturer’s instructions for turning off and unplugging your hot water heater to prevent damage.
  • Locate Your Sewer Clean-Out Lid: Ensure it is visible and free of obstructions in case it needs to be accessed during or after the storm.
After the Hurricane

Water supply and sewer system impacts

Following a storm, power outages may impact water treatment plants and wastewater lift stations, leading to reduced water pressure and limited sewer system operations. To prevent backups and overflows, water conservation is essential. Even if power is restored to your home, nearby water and wastewater facilities may still be affected.

Water Conservation Guidelines:
  • Minimize toilet flushing.
  • Avoid using dishwashers and washing machines.
  • Take shorter showers and limit bathtub water levels.
  • Turn off all sprinklers.
  • Refrain from pressure washing, car washing, or any non-essential outdoor water use.

Making your Drinking Water Safe

Safe water usage tips

Storm damage, including uprooted trees, may compromise underground water lines, leading to possible contamination. Until local authorities declare the water supply safe, treat all tap water as unsafe for consumption.

Boil Water Notices (BWN)
Boil water advisories will be issued by your local Health Department and communicated through your local Emergency Operations Center (EOC), our Automated Hotline and/or media outlets. 

For Frequently asked questions about BWN, click here. 



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