Employee Resource Information


Aetna Services

  • Our dedicated onsite Aetna Representative, Jim Cotter is available to answer any questions. He can be reached at 239-533-0829 (desk) or 239-980-8862 (cell)

  • Aetna has supplied us with a large amount of donated items. If you are a Lee County Employee in need of any of these items, please visit Human Resources at 1825 Hendry Street to request and pick up items. Items will be first come, first serve until supplies run out. 


Please see a list of PPO providers in the Lee County that are open as well as a State Directory since many members have been displaced.  Members also have the option to have a virtual visit with TeleDentists to help triage any urgent need and provide pain relief if needed.  They are available 24/7, 365 days a year. Please see attached flyer for more information. 

VSP Vision Care Services

  • Any VSP member who has lost or broken their eyewear due to Hurricane Ian can call our Member Services Support Line at 800.877.7195 to have their VSP benefits reinstated regardless of eligibility.

  • Individuals without VSP coverage can contact their local American Red Cross chapter and request a VSP Global Eyes of Hope gift certificate.


Deferred Comp/457 Programs

Employees who participate in Lee County's 457 Programs may have options for hardships withdrawals or loans under the Unforeseeable Emergency section of the 457-tax code for withdrawals.

  • Nationwide - Nationwide has activated their expedited Unforeseeable Emergency process. Please contact Nationwide by phone at 1-877-677-3678 to initiate an expedited Unforeseeable Emergency request.

  • MissionSquare - Please contact (800)669-7400 to inquire about your options.

The Standard

All Claims:

If you need to initiate a claim as a result of the hurricane, please reach out to our Benefits Team at 239-533-2245 so we can put you in touch with the Standard and prioritize your claim with them.

If you have an existing claim pending, deadlines for providing documentation to the Standard have been extended to 11/28/22.

Disability Claims:

    • Reports are being created to help identify Florida claimants that may have been impacted by the hurricane to ensure emergency measures are being applied to their claims.

    • For those currently receiving LTD benefits via paper check, we are waiving the requirement of written authorization to set up EFT and will take the information over the phone (provided the claimant's identity is verified).

    • For STD claims, requests for EFT are being addressed on a case by case basis.

Life Claims:

    • We are running reports to identify active life claims that have beneficiaries located in Florida so that additional outreach to those beneficiaries can be conducted.

    • EFT is not an option for Life claim payments.  However, we can pay via Secure Standard Access (SSA) which is an interest bearing checking account.  Florida is an opt-in state so the beneficiary must request SSA. 

    • If we receive a call from a beneficiary that is concerned about receiving a benefit check that has already been mailed, our teams have been instructed to offer to re-issue the payment and mail it to another location. 

    • Life Services Toolkit

  • With the Life Services Toolkit, beneficiaries will receive telephonic support and up to 6 face-to-face grief counseling sessions.

  • In addition, they have access to a number of online resources regarding this event, including funeral planning assistance through the Life Services Toolkit Website: www.standard.com\mytoolkit

  • Health Advocacy Solutions, members may receive assistance with things such as getting prescriptions filled and locating a doctor if they are displaced.

  • Health Advocacy Select: 1.844.450.5542

CompPsych Resources

CompPsych can be reached by phone at 855-459-6512 or online at guidanceresources.com with the Web ID LEE COUNTY.

United Way 211 Information

To apply for emergency funds, please call the United Way 211 Program at (239) 600-6235; email CrystalR@unitedwaylee.org or to get additional information, visit https://unitedwaylee.org/united-way-211/

To share information on how to donate to our employee fund, please share this link and instruct donors to include under comments/special instructions "Lee County BOCC Employee Fund" so that funds will be allocated specifically to our employee account.  https://collaboratory.org/



  • Teladoc:  is also available as an option for participants of Lee County Medical Plans with a copay of only $10 via Teladoc app or 1-888-688-2332