How do I make changes to my LeeWay account?
24/7 Online Account Access:
Log in to your online account to check prepaid balances and monitor usage. If you have not set up your online access, you can contact the LeeWay Service Center and we will email you a temporary password with instructions.
Phone: Customers can call the LeeWay office at (239) 533-9297 to make several types of updates. The hours of operation are: Mon: 8 a.m.-6 p.m. Tues-Fri: 8:30 a.m.-5:30 p.m.
Mail: Customers can mail correspondence for account changes and payments to 1366 Colonial Blvd, Fort Myers, FL 33907.
24-Hour Drop Box: After-hours customers can place correspondence or payments in the secure drop box to the right of the front door.
What if I move or get a different car?
Call the LeeWay Service Center (239) 533-9297 to change your address or vehicle information. Be sure to remove your transponder from your old vehicle. If you have a sticker transponder, it cannot be reused on your new car and you will have to obtain a new one.
What is the difference between a discount program and a prepaid account?
You must have a prepaid account in order to register for a discount program.
A LeeWay discount program is an option where you pay additional upfront money to lower costs for each toll trip. They are beneficial for frequent Lee County Toll bridge users.
Learn more about discount programs available here.
A prepaid account is set up to deduct toll trips. All transponders on the same account share the prepaid account balance. Customers must have a positive prepaid balance for a discount program to be valid.
How do I add funds to my prepaid account?
Enable Auto-replenish on your Leeway Account: Accounts with auto-replenish enabled will automatically bill an additional $30 (plus $20 for each additional transponder on the account) when the account balance reaches $10 left. You can
enable auto-replenish online or by printing & mailing the
pdf form to the LeeWay Service Center.
Add funds manually: You can add funds to your LeeWay prepaid account online, by phone, or by mailing or dropping off a check or money order to the LeeWay Service Center.
What is Auto-Replenish and Continuous Renewal?
There are two ways to conveniently enable automatic charging of your credit card for your prepaid account and/or discount programs. Both can be enabled on your
account online or by printing & mailing the
pdf forms to the LeeWay Service Center.
Auto-Replenish allows your account to automatically add funds to your transponder when you reach a low balance.
Continuous Renewal allows your account to automatically renew the discount programs on your account when you reach the end of your discount program's term.
Do I receive notifications about my prepaid account status?
LeeWay will send an email notification to accounts with a valid email address on file when your prepaid account has:
- Reached a low balance threshold
- Has insufficient funds to pay tolls
Notices are not sent to customers who have Auto-Replenishment enabled unless the card on file is not able to replenish the account
How do I close my LeeWay account?
close your account using your online access, or contact the LeeWay Service Center via mail, fax, or email. If sending your request by mail, please enclose a letter or other signed statement that you wish to close your account. We will refund any unused balance from your prepaid account within approximately 2—4 weeks. Please note there is a $45.00 administrative fee for closing your account within 60 days of origination.