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COMPLAINT PROCESS AND CONTACT INFORMATION

 

Complaints may be received either by phone, mail, e-mail, online or in person.  All complaints received will be entered in to the Complaint / Request for Action database to initiate an investigation into the complaint. Written, emailed and phoned in complaints may be scanned and/or attached to the electronic complaint file. For any written complaint or voice mail complaint received, if indicated, a verbal acknowledgment will be made within twenty-four (24) hours to the customer to inform the person that their complaint has been received and is being investigated.  If additional follow up is requested by the complainant, they will be notified within five (5) working days of resolving the complaint to give the resolution and determine if the issue has been resolved to both parties satisfaction.

 

For Comments regarding LeeTran Service, please contact:

LeeTran Customer Service 239-533-8726
LeeTran Passport Service 239-533-0300
Or Online: http://www.leegov.com/rfa 

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