Eligible riders may schedule a trip with LeeTran Passport Service by utilizing the Passport app 24 hours a day, 7 days a week, up to 14 days in advance or by calling the Passport Office at 239-533-0300, Monday through Saturday, 8 am-5 pm. On Sunday, please follow the voicemail instructions.
ADA passengers approved for Passport service can book their trips 14 days in advance, with a minimum booking of one day before the requested trip.
TD clients can book their trips 14 days in advance, and a minimum of two days before the requested trip.
It is permissible under ADA regulations for reservation staff to negotiate the requested pick-up time within a one-hour window before or after the passenger's requested pick-up time.
When you call to schedule a trip, please be ready to provide:
- Your name and the date of the trip
- The time you want to be at your appointment and your return trip pickup time
- Your pickup address and telephone number
- Destination name, address, and telephone number
- Whether you use a wheelchair or other mobility device
- Whether a personal care attendant (as indicated during the eligibility process) or a guest will be riding with you, along with their name(s)
- The specific door, entrance, or waiting area at which you wish to be picked up and dropped off
Booking your Paratransit ADA and Transportation Disadvantaged trips just got easier!
Passport service riders can now book trips up to 14 days in advance, directly through the app on any mobile device or computer.
- Book Anytime: Schedule your rides in seconds, day or night, and up to 14 days in advance.
- Track Your Vehicle: See your driver's location and estimated arrival in real-time.
- Stay Informed: Get instant notifications about your trip status and updates.
- Make Changes Easily: Cancel rides with just a few taps.