Smoking is prohibited on all ADA Passport vehicles. If such an occurrence happens, a hearing with the ADA Disciplinary Committee may be scheduled.
Exact fare must be paid when boarding. Drivers do not make change.
Eating and drinking are prohibited in all Passport vehicles.
No littering in the vehicles.
No radios, cassette tape or CD players, or sound-generating equipment are to be played aloud aboard the vehicle. Riders must use earphones or headphones when using these types of devices.
All passengers are required to wear seatbelts including shoulder belts for wheelchair clients.
Passport cannot make same-day changes to reservations.
Unscheduled stops are not allowed (for example, stopping at convenience stores for drinks, stopping at pharmacies for prescriptions, etc.). Drivers are only allowed to make stops at destinations listed on their manifests. Due to safety concerns, Passport may modify the exact pick-up or drop-off location.
Violent, disruptive or illegal behavior will not be tolerated. The passengers who are physically or verbally abusive to drivers or other passengers, or are otherwise disruptive, will be subject to disciplinary actions which may lead to suspension of service. If necessary, LeeTran staff will contact the appropriate law enforcement authorities to have a disruptive individual removed from the vehicle.
Service Animals may ride at no additional charge, but must be properly controlled. Service animals must remain at the owner’s feet or on the owner’s lap. A service animal cannot sit on a vehicle seat or obstruct aisles, doors and steps in order to facilitate safe boarding. Riders are responsible for the behavior and hygiene needs of the service animal. Service can be refused or discontinued if a service animal is seriously disruptive or violent.
On occasion, when there are transportation or passenger problems, a disciplinary committee will meet to review such matters. The disciplinary committee consists of representatives of Lee County Transit, Lee County's Office of Equal Opportunity, and two passengers of Passport. The disciplinary committee meets on a case-by-case basis, but may meet monthly if the need demands that it do so.