Customer Service Center closed for Christmas
The Customer Service Center will be closed on 12/24/18 and 12/25/18 in observance of the Christmas holiday.
Taste/Odor complaints regarding water from east Fort Myers area.
Customers fed by our Olga Water Treatment plant are letting us know that they are experiencing a musty taste/odor in their water. Taste and odor complaints are not uncommon for this plant given it is fed by surface water. We have modified the treatment process at the Olga WTP to address these aesthetic issues. The processed water meets all water quality standards for both health and safety. The Annual Water Quality Report is posted on the LCU webpage for customers to review if they have concerns.
LCU Hours of Operation Changed on August 6th
Due to declining customer visits, Lee County Utilities' (LCU) Customer Service Center lobby hours of operation changed August 6, 2018 to 8:30 a.m. to 4:30 p.m., Monday through Friday, excluding holidays. Customers will still be able to contact LCU through its call center from 8:00 a.m. to 4:30 p.m. The shift in hours will create better coverage during peak hours and will create efficiencies, improve customer service, and decrease wait times for customers. We also offer many self-service options on our website and mobile apps. Our self-service options are making it easier for customers to pay their bill, open new accounts, and enter service requests.
Self-service options provided by LCU, available 24 hours a day:
- Online web portal: To register your account, click here.
- Automatic ACH Monthly Payments using checking or savings account. For more information click here.
- LCU Pay mobile app allows you to manage your account and make payments using your smartphone or tablet. For more information click here.
- Pay-by-phone: 855-895-6939
- LCU Service Request mobile app allows you to establish utility services and other service requests using your smartphone or tablet. For more information click here.
LCU URGES ON-LINE BILL PAYERS TO USE CAUTION
Lee County Utilities urges customers to pay on-line directly through our Customer Self-Service Center or through our Mobile App. Making a payment through an unauthorized on-line payment service may delay your payment to LCU. Delay in receipt of payment may result in late fees or disconnection for non-payment. LCU also allows for customers to make payments in person, by US Mail, or through our 24-hour payment drop-box located at 7391 College Parkway.
If you have any further questions, please call our Customer Service Center at 239-533-8845.
Lee County Utilities' "How to Videos"
Please click on any of the links below, to begin your brief tutorial: