Error in the issuance of late notices.
Please accept our sincere apology for the
error we made in the issuance of a late notice to your account. In our
recent billing system upgrade, there was a delay in processing your autopay
(ACH/EFT) payment, which automatically triggered these notices to be issued.
LCU understands how stressful it is to
get an unexpected late notice and we are here to assure you that the matter has
been resolved. There were no penalties assessed and your account is in
good standing. There is no further action required of you.
We apologize again for any inconvenience
this may have caused.
Lee County Utilities upgraded its utility billing system on Sept. 6. Along with the upgrade are many enhancements to our bill statement and customer self-service portal. In addition, we introduced a brand new mobile app. There are no new charges or fee increases of any kind, just that we have incorporated our customers' suggestions and modernized into a more customer-friendly billing system. Further details are available on our website on the "Upgrade to Billing System" link in the navigation.
Lee County Utilities is a division of the newly formed Department of Public Utilities, which also includes the Lee County Division of Solid Waste.
The LCU website provides convenient access to useful information, such as: