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Lee County Emergency Medical Services reports that on Aug.4 staff received notification of a customer data breach related to a previous third-party vendor responsible for ambulance billing services.
Lee County EMS conducted business with a company called Intermedix Corporation for nearly 15 years, ending its vendor contract in September 2014. Intermedix hired a law firm called Smith, Gambrell & Russell (SGR); the firm had the data when the breach occurred. Impacted individuals should receive a letter in the mail within the next 14 to 21 days.
For Frequently Asked Questions, click here.
To assist residents with information about this incident, the county has issued a news release to media. Click here to read the release.
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The Division of Emergency Medical Services, known as Lee County EMS (LCEMS), is a third-service, county-based emergency medical services provider licensed by the Florida Department of Health. The division employs emergency medical technicians and paramedics, as well as field supervisors and administrative staff.
In FY 2013/2014, the division responded to more than 75,000 emergency incidents with more than 86,500 responses. These responses were answered from 36 EMS stations (facility map) spread across the division's six geographic districts.
The EMS Division consists of three primary components:
The Office of EMS Operations
It is responsible for the oversight of the division's service delivery, including emergency readiness, management of resources and equipment, and staffing. EMS Operations also evaluates the efficiency and effectiveness of the division's response to emergency incidents. To request an ambulance for a special event, please fill out our form and a member of our team will be in contact with you.
The Office of the Medical Director
It is responsible for providing a single hub for the development of clinical medicine and interactions within the continuum of care. This includes the division's clinical leadership and oversight, the Lee County Common Treatment Guidelines, provider credentialing/re-credentialing, the Patient Safety Organization, clinical quality management and patient outcome tracking, new product research and development, physician relationships, and regulatory compliance.
For more than 50 years, Lee County Department of Public Safety / EMS has provided air medical service to the residents and visitors of the region. Since 2013, the service operates under the name "LeeFlight."
LeeFlight is a public-private partnership between the Lee County Department of Public Safety and Air Methods. The agreement allows Lee County to maintain its presence in the air medical industry to serve the community. A Lee County paramedic is trained to Air Methods' standards and assumes the role of Flight Paramedic. Air Methods provides a pilot and flight nurse and is responsible for all LeeFlight training, reporting, billing and administrative functions.
If you were transported by LeeFlight, and have any questions or concerns regarding your bill, please contact Air Methods directly at 888-636-4438, or online by clicking here.
Lee County Emergency Medical Services
2675 Ortiz Ave.
Fort Myers, FL 33905
Main: 239-533-3911
Fax: 239-485-2626
Non-Emergency Office Hours: Monday-Friday, 8 a.m. to 5 p.m.
In case of emergency - Dial 9-1-1