​​Pam Keyes, Director

 

​important notices

LCU Customer Service Center Holiday Closure

The Customer Service Center will be closed the following days in November:

Thursday November 22, 2018- Thanksgiving

Friday November 23, 2018- Thanksgiving

LCU Hours of Operation Changed on August 6th

Due to declining customer visits, Lee County Utilities' (LCU) Customer Service Center lobby hours of operation changed August 6, 2018 to 8:30 a.m. to 4:30 p.m., Monday through Friday, excluding holidays.  Customers will still be able to contact LCU through its call center from 8:00 a.m. to 4:30 p.m.  The shift in hours will create better coverage during peak hours and will create efficiencies, improve customer service, and decrease wait times for customers.  We also offer many self-service options on our website and mobile apps.  Our self-service options are making it easier for customers to pay their bill, open new accounts, and enter service requests.

 

Self-service options provided by LCU, available 24 hours a day:

  • Online web portal:  To register your account, click here
  • Automatic ACH Monthly Payments using checking or savings account. For more information click here.
  • LCU Pay mobile app allows you to manage your account and make payments using your smartphone or tablet.  For more information click here.
  • Pay-by-phone:  855-895-6939
  • LCU Service Request mobile app allows you to establish utility services and other service requests using your smartphone or tablet. For more information click here


LCU URGES ON-LINE BILL PAYERS TO USE CAUTION

Lee County Utilities urges customers to pay on-line directly through our Customer Self-Service Center or through our Mobile App.  Making a payment through an unauthorized on-line payment service may delay your payment to LCU. Delay in receipt of payment may result in late fees or disconnection for non-payment.  LCU also allows for customers to make payments in person, by US Mail, or through our 24-hour payment drop-box located at 7391 College Parkway.


If you have any further questions, please call our Customer Service Center at 239-533-8845.


Lee County Utilities' "How to Videos"

Please click on any of the links below, to begin your brief tutorial:


 


Lee County Utilities is a division of the newly formed Department of Public Utilities, which also includes the Lee County Division of Solid Waste.

The LCU website provides convenient access to useful information, such as:

 

 

 

 

 

 

 

Contact

  • Customer Service Center
  • Phone: 239-533-8845
    Toll-free: 800-485-0214
    Fax: 239-485-8845
  • 7391 College Parkway
    Fort Myers, FL 33907
    View map
    Lobby 8:30 a.m.-4:30 p.m. Monday - Friday
  • utilities@leegov.com
  • Videos

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