Lee County Utilities' Customer Service Department resuming normal operations
The Customer Service office located at 7391 College Parkway has reopened and is resuming normal operations starting on Monday, September 18th. Our lobby hours are between 8:00 a.m. to 5:00 p.m., Monday through Friday.
Lee County Utilities' wastewater (sewage) lift stations and power outages
Due to power outages, lift stations used to convey sewage to wastewater treatment plants will not work or will have only limited operations. A lift station is used to pump raw sewage from a lower elevation to a higher elevation when the use of gravity conveyance is not possible.
Remember even though power has been restored to your home, it does not mean that power has been restored to all lift stations within your neighborhood. Normal operations will resume as power is restored. For more information, please call (239) 533-8845.
Lee County Utilities asks residents to conserve water
Fort Myers, FL, Sept.
19, 2017 – Lee County Utilities is asking residents to conserve water due to continued power outages, which reduce the capacity for wastewater to flow to the treatment plant.
Ways to conserve water:
- Limit the amount of toilet flushing
- Abstain from running dishwashers and clothes washers.
- Limit the amount of water used during a shower or the amount to fill the bathtub.
All efforts to conserve water are appreciated. Customers will be notified once the wastewater collections system is fully restored to normal operations.
Lee County Utilities lifts the precautionary boil water notice for all customers due to Hurricane Irma
Fort Myers, FL, Sept. 18, 2017 – Lee County Utilities lifted the precautionary boil water notice for all Lee County Utilities' customers. Lee County Utilities has begun its transition to normal operations, which means that isolated areas could be under a precautionary boil water notice. For more information regarding boil water notices, please call 239-533-8575.
Lee County Health Department Advisory: Preventing Waterborne Illness
- Basic hygiene is very important during this emergency period. Always wash your hands with soap and water. Use only water that has been boiled or disinfected for washing hands before eating, after toilet use, after helping in cleanup activities and after handling items contaminated by floodwater or sewage.
- Flood water may contain fecal matter from sewage systems, agricultural and industrial waste and septic tanks. If you have open cuts or sores exposed to the floodwater, keep them as clean as possible by washing them with soap and disinfected or boiled water.
- Apply antibiotic cream to reduce the risk of infection. If a wound or sore develops redness, swelling or drainage, see a physician.
- Do not allow children to play in floodwater. They can be exposed to water contaminated with fecal matter.
- Do not allow children to play with toys that have been in floodwater until the toys have been disinfected. Use 1/4 cup of bleach in 1 gallon of water to disinfect toys and other items.
Utility bill estimations
Due to Hurricane Irma, Lee County Utilities may elect to provide you with an estimated monthly utility bill. An estimated utility bill is based upon your past twelve months' average and/or based upon past usage during the same time the previous year. A customer must pay the bill whether it was based on an actual or estimated reading. Actual readings will be provided the following month or until we are able to resume normal operations, so any estimated amounts will be adjusted (+/-) at that time. We apologize for any inconvenience this may cause.
The Reclaimed Water Ordinance that will apply to all reclaimed water customers in a collective equitable way and transition from an agreement-based program to a permit-based program was passed by the County Commissioners on June 20, 2017. Reclaimed customers have been notified and will be receiving more information in the coming weeks. The Permit Application is now available online.
Policy Change- Same Day Service
Lee County Utilities offers same-day service to turn on water if your documents to establish an account are
received by 12:00 p.m. (The time due for same-day service was changed effective Feb. 1, 2017.)