​​Please read all instructions below before setting up your online account.
 

How Do I Set Up My Online Account?

  • After your first bill has been issued, you can create an online account. The portal is maintained by Lee County Utilities.

How Do I Make Payments Online?

  • IMPORTANT: You are able to set up recurring credit card payments.  You will be notified a week in advance with the dollar amount and payment date prior to transaction. ​
  • Payments can be made online using your checking account, savings account or credit/debit card (MasterCard, VISA, Discover or American Express).

How Do I Request Paperless Billing?

  • Specify in your online account profile that you wish to sign up for paperless billing. Provide the email address you wish to receive your monthly bill statement notifications.  
  •  Remember, payment information you provide in your profile will not automatically pay your bill. You must log into your web account each month to initiate payment. 

Should I Save My Billing Statements?

  • Your online account will begin to store bill statements each month after January 11, 2016. Your on-line account will eventually have 12 months of history.

When Will My Online Payment Post to My Account?

PAYMENTS SUBMITTED... POST TO MY ACCOUNT...
Before 2 p.m. EST on business daysThe same day
After 2 p.m.The next business day
On WeekendsThe following Monday after 2:30 p.m.

 

How Do I Avoid Late Fees and Disconnection?

  • Bills must be paid monthly by the Reminder Notice due date to avoid late fees and disconnection of service due to non-payment.

What If My Account Is Already at Risk of Disconnection?

  • If you are making a payment on an account that is at risk of disconnection, please call customer service during normal business hours (between 8 a.m. and 5 p.m.) at 239-533-8845 to let us know you have made a payment online. We will take preventive measures to ensure that your service is not interrupted.