Residents who plan on leaving their home on a temporary
basis have several options available which are listed below. Those who are considering temporarily
vacating their premise cannot close their utility account. The Owner of Record is responsible for the
monthly base charges for utilities services on all residential properties. Monthly base charges will continue to be
assessed for each service at all residential properties for any of the options
A resident who is away for an
extended period does not need to notify Lee County Utilities. Customers may monitor their water usage from the smart meter
data via the customer portal: myutilities.leegov.com.
A resident can shut off the water at their home’s
main water shutoff valve without contacting Lee County Utilities. If unexpected water usage is a concern, from the meter to the house, the resident can monitor water usage from the smart meter
date data via the customer portal: myutilities.leegov.com.
A resident can request a soft
disconnect. This choice requires the
resident to subscribe to a water usage alert, which is a phone call. The meter is not physically turned off so
water may still be used at this time.
Minimal usage like a toilet flush or a slow drip will not send the
alert. However, a hose left on or burst
pipe will trigger the alert. There are
no additional charges for this service.
A resident can request a hard
disconnect. If the customer prefers this
method, the meter is turned off by Lee County Utilities and the customer will
incur a charge for disconnection. Upon
the request of the customer, service will be turned on at the meter on the date
requested, or the nearest business day.
A reconnection charge will be incurred when the service is rendered.
Start Temporary Disconnect Form
Formulario en Espanol
To terminate service with Lee County Utilities, complete the Termination of Service Request Form and submit it to Lee County Utilities one of four ways:
NOTE: The disconnection date cannot be back-dated and must be submitted one business day in advance of the termination date.
NOTE: As a public agency, LCU is subject to Florida's open records laws. Under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to LCU. Instead, contact us by phone or in writing.