| Scope Of Work: | The Lee County Board of County Commissioners seeks to contract with a qualified Vendor to provide after-hours professional answering services. The service is needed to answer calls for various County departments after normal business hours, weekends, holidays, and during emergencies. The calls received require immediate action to provide for the safety and well-being of the public. The required services to be performed are answering all after-hours calls, collecting vital information, responding to informational requests, relaying pertinent information to designated staff, and recording/documenting all calls in accordance with County procedures and protocol. |