​Emergency Medical Services (EMS) and Compliance

Medical Incidents and Public Safety Vehicle Responses
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Lee County measures the number of requests for emergency services. The dispatch center receives calls from the 9-1-1 system, and when deemed an emergency, dispatches the necessary Lee County emergency response resources to the scene. Each request for service is considered an incident.

​In many events, the request for service requires a single ambulance response.  However, there are occasions when a non-transport arrives on scene prior to a transport unit or an incident requires multiple responses.




Number of Patients Transported to Hospital
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​Public Safety Response Time
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Lee County's goal is to achieve response times of 8 minutes and 59 seconds or less, 90% of the time, for life-threatening emergency calls classified as Delta or Echo.






Out-of-Chute Times Day and Night
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Lee County measures out-of-chute by calculating the difference between the time when the crew was dispatched to when the ambulance is on the way.

It is the goal of Lee County to achieve out-of-chute times of 60 seconds in daylight or 120 seconds at night.

public safety ambulances 

Public Safety Flights with Patient Transported
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​The number of transport flights demonstrates the use of air medical services provided through the county’s public/private partnership with Air Methods for the operation of the LeeFlight program. 






Staff Training Hours
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​​Staff training has a direct correlation to safe, high-quality healthcare.  This training measure does not include field training officer to intern training or LCEMS training​ ​hours delivered to outside agencies. The staff training goal is 300 hours per month.

EMT training exercise 



​Emergency Dispatch and the 9-1-1- Program

Emergency Dispatch Call Volume
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​Total call volume of emergency dispatch countywide includes calls taken by Lee County's five Public Safety Access Points: Lee County Public Safety (Lee Control), Fort Myers, Sanibel, Sheriff, and Cape Coral. 

Lee County's Public Safety Emergency Dispatch Center, Lee Control, counts calls, duration and the time of day calls are received.  They are all measured and tracked for not only staffing purposes, but also to see trends in seasonal impact and growth.

dispatch center 

Dispatch Time
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​​Dispatch time is how long it takes for a call taker to notify the responders.  This is from the time it appears in the system to the time the first alert is sent to the responders, either via radio or cellular messaging. 

The national standard for this key performance indicator is 60 seconds or less 90% percent of the time.  





​Emergency Medical Dispatch (EMD) and
Emergency Fire Dispatch (EFD) Protocol Compliance

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​Accredited Centers share a common goal of improving public care and maximizing the efficiency of 9-1-1 systems. Scores for medical and fire dispatching must consistently be above 95% to maintain accreditation.

​A call taker must follow the protocols exactly and make clear correct choices in code determinants.  Any deviations or incorrect code choices lowers the Quality Assurance scoring of the call.   

A 9-1-1 call has seven key components that the call taker is scored on for compliance to the protocol:
Case Entry, Chief Complaint Determination, Asking Key Questions, Pre-Arrival Instructions, Post Dispatch Instructions, Final Call Coding and Customer Service.

 communications desk

​Community Involvement

Public Safety Participation in Public Events
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​Lee County provides medical and emergency service coverage for special events within the county

Lee County monitors and measures the number of special events to adjust the resources and personnel assignments.






​​Number of Individuals in the Community Trained in CPR
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​CPR is foundational to cardiac arrest survival.  The number of individuals trained in CPR from the AHA training center increases public awareness and availability of trained individuals within the community. 

The goal is to train 100 individuals in the community per month.






Disaster Preparedness Seminar Attendees
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​Lee County Public Safety/Emergency Management is charged with informing the public about disasters and how to be better prepared for them.  One way this is done is by speaking to groups of residents about disaster risk and what they can do to prepare their families and businesses.







​Emergency Management

​​Emergency Management Training Contact Hours
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Training personnel from emergency response agencies improves the community’s ability to prepare for, respond to, recover from, and mitigate against future disasters.  The majority of this training is completed prior to active hurricane season.

monitors at EOC 


Shelter Spaces available in Lee County
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Shelter spaces provide a safe location for evacuating residents to escape a hurricane or other large-scale emergency.  As noted in the Lee Plan, by the year 2030, the goal is to have shelter space available for 10% of the population.






 training group

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Charts were built using Collabion.

Questions: performance@leegov.com