Effective May 1, 2019 changes are being made to the way billing is applied for seasonal accounts.
What is the change?
A base charge will be billed to all accounts monthly, whether or not the service has been shut off.
How does this affect seasonal customers?
If service has been turned off for this year, a $45 reconnection fee will be applied when the meter is turned on. Starting in 2020, any temporary disconnection will incur a $45 shut-off fee and a $45 reconnection fee when service is reinstated.
Do I need to shut my service off while I am away from my Florida home?
No, service can remain connected. If you are concerned with potential water usage or flooding issues while out of town, you can shut off the water in your house without requesting Lee County Utilities to shut off the water meter. This would save you the cost of shut-off and reconnection fees.
Why was this change made?
In an effort to bill all customers fairly and to be consistent with surrounding utilities' practices, the decision was made to update our billing process. Further information can be found in this letter and within the Lee County Utilities Service Operations Manual available on the Customer Resource Center page.
To terminate service with Lee County Utilities, complete the Termination of Service Request Form and submit it to Lee County Utilities one of three ways:
Lee County Utilities
7391 College Pkwy
Ft Myers, FL 33907
NOTE: The disconnection date cannot be back-dated and must be submitted one business day in advance of the termination date.
NOTE: As a public agency, LCU is subject to Florida's open records laws. Under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to LCU. Instead, contact us by phone or in writing.