Public Safety Dashboard

Lee County measures the number of requests for emergency services. The dispatch center receives calls from the 9-1-1 system, and when deemed an emergency, dispatches the necessary Lee County emergency response resources to the scene. Each request for service is considered an incident.

​In many events, the request for service requires a single ambulance response.  However, there are occasions when a non-transport arrives on scene prior to a transport unit or an incident requires multiple responses.

​​Staff training has a direct correlation to safe, high-quality healthcare.  This training measure does not include field training officer to intern training or LCEMS training​ ​hours delivered to outside agencies. The staff training goal is 300 hours per month.

​Total call volume of emergency dispatch countywide includes calls taken by Lee County's five Public Safety Access Points: Lee County Public Safety (Lee Control), Fort Myers, Sanibel, Sheriff, and Cape Coral. 

Lee County's Public Safety Emergency Dispatch Center, Lee Control, counts calls, duration and the time of day calls are received.  They are all measured and tracked for not only staffing purposes, but also to see trends in seasonal impact and growth.

​​Dispatch time is how long it takes for a call taker to notify the responders.  This is from the time it appears in the system to the time the first alert is sent to the responders, either via radio or cellular messaging. 

The national standard for this key performance indicator is 60 seconds or less 90% percent of the time.  

​Accredited Centers share a common goal of improving public care and maximizing the efficiency of 9-1-1 systems. Scores for medical and fire dispatching must consistently be above 95% to maintain accreditation.

​A call taker must follow the protocols exactly and make clear correct choices in code determinants.  Any deviations or incorrect code choices lowers the Quality Assurance scoring of the call.   

A 9-1-1 call has seven key components that the call taker is scored on for compliance to the protocol:
Case Entry, Chief Complaint Determination, Asking Key Questions, Pre-Arrival Instructions, Post Dispatch Instructions, Final Call Coding and Customer Service.

​Lee County provides medical and emergency service coverage for special events within the county. 

Lee County monitors and measures the number of special events to adjust the resources and personnel assignments.

​Lee County Public Safety/Emergency Management is charged with informing the public about disasters and how to be better prepared for them.  One way this is done is by speaking to groups of residents about disaster risk and what they can do to prepare their families and businesses.