Note: The topics discussed by the nurses, on the audio tapes or online may not necessarily be covered by your health plan.

Nurse Hotline

Call our toll-free number to access registered nurses who are experienced in providing information on a variety of health topics. The nurses can help you:

  • Learn about medical procedures and possible treatment options.
  • Improve the way you communicate with your health care providers.
  • Find out how to describe health symptoms more effectively, ask the right questions and provide a clear history of your eating, exercise and lifestyle habits. 

Informed Health Line nurses cannot diagnose, prescribe or give medical advice. Contact your physician with any questions or concerns regarding your health care needs.

Informed Health® Line Nurse: 800-556-1555
For TDD (hearing- and speech-impaired only): 800-270-2386



If you prefer to view health information online, go to the Healthwise® Knowledgebase, one of the most advanced health databases available. You can access the Healthwise Knowledgebase by logging in to Aetna Navigator, clicking on Benefits, then Health Programs.

The Healthwise Knowledgebase contains detailed information about health conditions, medical tests and procedures, medications and treatment options. It also features illustrations and decision-focused tools to help you make more informed health care decisions. 

Audio Health Library

The Informed Health® Line audio health library contains information on thousands of health topics such as common conditions and diseases, gender- and age-specific health issues, dental care, mental health and substance abuse, weight loss and much more.

Each health topic in the audio health library has a corresponding topic code. View a complete list of topic codes by clicking on one of the PDF files below.

To access the audio health library system, call the Informed Health Line toll-free number and simply enter the topic codes you're interested in. And if you have questions, you can transfer easily to an Informed Health Line nurse at any time.

View a PDF listing of the audio health library health topic codes in English or in Spanish.

Informed Health Line audio health library: 800-556-1555
For TDD (hearing and speech impaired only): 800-270-2386