MEMBER ID CARD
I lost my member ID card(s). How do I get a new one?
You can request a new card online - just go to Aetna Navigator and sign in to your account. Click on ID Card on the left-hand side of the page. You can print a copy of your temporary card online, which may be used until the new one is received. You can also call Aetna Member Services at 1-888-266-5519 (medical plan) or, 1-877-238-6200 (dental plan), and tell them you need a new ID card(s). They can order a new card for you or any member of your family as needed.
My medical/dental insurance just started with the County. How long should I expect to wait to receive my member card(s)?
You can expect to receive your new medical and or dental card(s) in 7-10 days from the date your enrollment was first reported to Aetna; or, the date you requested a new card online. In most cases, you will receive your new ID card(s) prior to the effective date of your benefits.
What should I do if I need to see my doctor, get prescriptions filled, etc. and I haven't received my cards yet or I am waiting for a new card?
If you need to see the doctor or have a prescription filled right away, have your doctor or pharmacist call Aetna's Member Services number at 1-888-266-5519 to verify your coverage – they may ask you for your social security number in order to confirm your enrollment. You may also go online to Aetna Navigator and print a copy of your temporary ID card. Please Note: If your benefits are effective and your information is NOT found on Aetna Navigator, please call the Benefits Help Desk at 533-2363 and ask to speak to an Analyst.
What are my group numbers?
Medical & Dental group number – 881673
FSA group number – 881674
Where will my cards come from and how many will I get?
You will receive your cards directly from Aetna. You will receive one card for the medical plan and one card for the dental plan. The cards will show the names of all dependents covered. If your spouse is covered on your plans, he/she will also receive a card showing the same information.
What if I need additional cards for out-of-area dependents?
Should you desire any additional ID cards for other family members, you can request those directly from Member Services or go online to Aetna Navigator.