LOCATING A PROVIDER
Do I need to name a Primary Care Physician (PCP)?
No - as of January 1, 2008, the assignment of a primary care physician is no longer required by either one of our plans. However, we do recommend that you establish a PCP for coordinating and maintaining your important medical records in a single location.
How do I change or elect my Primary Care Physician (PCP)?
Sign in to Aetna Navigator, Aetna's secure member website. Click on Changes and then go to Change Primary Care Physician. You can also call the Member Services number on your Aetna medical ID card. The Benefits Staff cannot do this for employees or their dependents. All changes are effective immediately on the date of the change, and you may change PCP's as often as you like. The web site will show all physicians currently active in Aetna's network. Before you name a new PCP, you should check with his/her office to be certain the physician is willing to accept you or your dependent as a patient.