​​Pam Keyes, Director

 

​important notices

Notice To Lee County Utilities Customers

Lee County Utilities will be temporarily converting its disinfectant process from chloramines to free chlorine residual from May 1 through May 21, 2019. This is a routine measure that is typical for water utilities using chloramines as its primary disinfectant.

 

Anyone who uses a kidney dialysis machine at home should contact his or her equipment supplier so the proper filtering equipment may be installed. Tropical fish or aquatic animal owners should contact a local tropical fish store for appropriate pretreatment of water before adding water to tanks. Customers may notice a temporary change in the taste, odor, and color of the water, which is not harmful.

 

Again, this is a routine measure to ensure our customers of clean, safe potable water. Please feel free to contact our office during regular business hours at 239-533-8845, if you have any questions.


LCU Hours of Operation

Effective March 1, 2019, the Lee County Utilities' (LCU) Customer Service Center lobby hours of operation are 8:30 a.m. to 4:00 p.m., Monday through Friday, excluding holidays.  Customers will be able to contact LCU through its call center from 8:00 a.m. to 4:30 p.m. We also offer many self-service options on our website and mobile apps.  Our self-service options are making it easier for customers to pay their bill, open new accounts, and enter service requests. 

 

Self-service options provided by LCU, available 24 hours a day:

  • Online web portal:  To register your account, click here
  • Automatic ACH Monthly Payments using checking or savings account. For more information click here.
  • LCU Pay mobile app allows you to manage your account and make payments using your smartphone or tablet.  For more information click here.
  • Pay-by-phone:  855-895-6939
  • LCU Service Request mobile app allows you to establish utility services and other service requests using your smartphone or tablet. For more information click here


LCU URGES ON-LINE BILL PAYERS TO USE CAUTION

Lee County Utilities urges customers to pay on-line directly through our Customer Self-Service Center or through our Mobile App.  Making a payment through an unauthorized on-line payment service may delay your payment to LCU. Delay in receipt of payment may result in late fees or disconnection for non-payment.  LCU also allows for customers to make payments in person, by US Mail, or through our 24-hour payment drop-box located at 7391 College Parkway.


If you have any further questions, please call our Customer Service Center at 239-533-8845.

Lee County Utilities' "How to Videos"

Please click on any of the links below, to begin your brief tutorial:

 


Lee County Utilities is a division of the newly formed Department of Public Utilities, which also includes the Lee County Division of Solid Waste.

The LCU website provides convenient access to useful information, such as:

 

 

 

 

 

 

 

Contact

  • Customer Service Center
  • Phone: 239-533-8845
    Toll-free: 800-485-0214
    Fax: 239-485-8845
  • Emergency Service:

      239-533-8700

  • 7391 College Parkway
    Fort Myers, FL 33907
    View map
    Lobby 8:30 a.m.-4:00 p.m.

Monday - Friday

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